BEST PRICE ONLINE GUARANTEED
On Suites is committed to always offering you the best price online for your hotel.
If before booking, or 24 hours after booking with us, you find a lower rate on the internet than ours, we will respect that lower price and match your reservation.
Steps to follow:
Send us an email to firstname.lastname@example.org indicating the following information:
- Price that you have seen on our website or at which you have already reserved (in this case you must also indicate your reservation number).
- Cheapest price you have seen and on what page. Remember that it must always be for the same type of room, dates, number of guests, regime and establishment, as well as identical conditions of cancellation, changes, prepayment and all those related to modifications of the reservation.
- Attach a screenshot of the lower priced offer.
Our advisors will review your case and give you an answer as soon as possible.
" Terms and Conditions "
- Claims regarding the price guarantee can only be sent by the person who made the reservation.
- The rate must be public on the internet and verifiable.
- In the event that the "best online price" request is for a reservation with several nights, this guarantee will be applied to the final price resulting from the entire stay and not to the partial price of certain nights.
The best online price cannot be applied in the following cases:
- To unclear providers such as Priceline.com, Hotwire.com or any other that prevents the buyer from obtaining information about the available rooms, the name of the establishment, the destination of the hotel, etc. Until payment is guaranteed.
- To reservations from other providers made through portals such as voyageprivé.com, bonhocio.com, GROUPON and the like.
- At package rates. These rates include the hotel as part of other services such as air tickets, transfers, etc.
- At unpublished rates such as: discounted corporate rates, group rates, meeting rates, etc.
- In offline rates (traditional travel agency)
- In rates corresponding to pages that offer payment services for checkbooks.
ON Suite reserves the right to deny a match if it cannot verify the availability of the lowest rate claimed as well as to modify and cancel the terms and conditions that govern this guarantee.